As an ISP technician, I interact with a lot of people who are having internet-related troubles. While dealing with trouble tickets or service calls, there are some instances of actual problems with internet service or a hardware issue somewhere of course, but the majority of these customer internet problems boil down to a misunderstanding of how internet service, electronics and/or WiFi works. Specifically the latter. This is why I’ve created this post, to try and help clear up this specific point up. Even as an everyday, average internet user with zero technical aspirations, having a better understanding of how WiFi works can significantly improve your experience using the internet in your home. Continue reading “Are WiFi and Internet the same thing?”
Keeping wireless networks running smoothly can be a challenge, especially when you’re working with unlicensed frequencies and support hundreds or thousands of wireless connections. A tactic used by WISPs and other wireless network operators is to change frequencies on noise-affected devices, and changing frequencies may very well smooth out problematic connections. However, there is always the potential for unintended negative consequences, and this is what this post is about: being able to identify problems that arise due to frequency changes.