Are WiFi and Internet the same thing?

As an ISP technician, I interact with a lot of people who are having internet-related troubles. While dealing with trouble tickets or service calls, there are some instances of actual problems with internet service or a hardware issue somewhere of course, but the majority of these customer internet problems boil down to a misunderstanding of how internet service, electronics and/or WiFi works. Specifically the latter. This is why I’ve created this post, to try and help clear up this specific point up. Even as an everyday, average internet user with zero technical aspirations, having a better understanding of how WiFi works can significantly improve your experience using the internet in your home. Continue reading “Are WiFi and Internet the same thing?”

Why I Recommend Dual-Band Routers

As somebody who works in the wireless internet industry, particularly as a wireless technician, I have a pretty good vantage point as to the wireless environment, specifically in the frequencies we work with on a daily basis. While this article may come across as confusing tech-talk for some, hopefully the idea behind what I’m saying will be quite simple and easily understood, even by the non-techies amongst us. Continue reading “Why I Recommend Dual-Band Routers”